FREQUENTLY ASKED QUESTIONS

I charge ¥18,000 / £100 for a standard 50-minute in-person, video, email, or chat session.

However, I do offer a sliding scale depending on individual circumstances. Please contact me for more details.

​

If you have TRICARE insurance, sessions are charged at ¥22,000 and there is an additional admin fee of ¥2,000. Please ensure to check with TRICARE directly about your insurance plan and your coverage.

​

If you want to have a consultation to discuss working together before committing to a full 50-minute session, then I offer a free initial 15-minute telehealth appointment (via video, chat or phone).

Yes, I am able to accommodate a reduced fee for students (over 18 years). Additionally, if you are on low income or under financial hardship then I can negotiate a reduced fee.

​​

Please note that I may ask to see documentation to support the reduced fee. For example, a student ID or letter from your school/university. In that case, I will use a secure email service to receive this information from you and once I have confirmed the evidence for a reduced rate I will immediately delete the data.

For clients in Japan:

Fees will be payable to Herald Square Psychology or Yokohama Counseling Office depending on whether you were referred. If you contact me directly through my website, then fees will be payable via PayPal.

​

For clients outside of Japan:

Sessions are payable via PayPal.

​

Sessions will need to be paid for in advance of the appointment unless otherwise agreed. Failure to pay for sessions will result in cancellation.

​

Please note that using PayPal as a payment option you are agreeing to PayPal's privacy policy and you will need to check their website directly to understand how they store your information.

Unfortunately, if the session has already begun I cannot offer a refund.

​

However, depending on the type of issue, I can negotiate on a case-by-case basis for a make-up session.

I understand that life is unpredictable and there may be times when you wish to cancel a scheduled session. Additionally, committing to regular therapy can be a challenge at times. For this reason, it is important for us to openly communicate to prevent any unnecessary charges for late canceled or missed appointments. This policy below is in place as I believe the therapist's and client's time and resources are valuable and it is vital that we both respect the rules for engaging in the therapeutic process.

​

• Cancellations should be made with at least 24 hours’ notice. Clients who fail to cancel appointments with sufficient notice will be required to pay the full amount for the session and it will not be possible to offer a refund.

​

• If there are any outstanding payments for appointments, then I will not be able to book future sessions until the fee is paid.

​

• In an emergency situation, where I may have to cancel a session suddenly (due to illness for example), I will not charge for the scheduled session or give a refund if the session has already been paid. I will reschedule the appointment at your earliest convenience and may be able to offer times outside of the usual hours to accommodate for any inconvenience caused.

​

• Frequent cancellations (even within the cancellation policy) or missed appointments may result in the termination of therapy.

​​

Please note that I am not able to make exceptions for the cancellation/missed appointment policy and it applies to all clients and all confirmed sessions. I appreciate your understanding.

Unfortunately, therapy is not covered by Japanese National Health Insurance and sessions will need to be paid out-of-pocket.

​

If you have TRICARE Insurance I am able to work with you via Yokohama Counseling Office. Please ensure to get a referral before contacting us. Once you are approved for sessions with us then you can request to work with me.

​

If you have private insurance and want to claim retrospectively, please consult with your insurer about the requirements for coverage. If you need supporting evidence beyond invoices then please consult with me via email before booking a session. I cannot guarantee that I will be able to provide the evidence required by your insurer and will need to see any forms in advance.

For clients based in Japan, I am able to work with you in-person via collaboration with Herald Square Psychology (Shibuya, Tokyo). Please contact HSP and request to work with me. Although, please kindly note that I have limitations on in-person sessions due the office space being shared and the space is not suitable for sessions with young people. I am able to work online through HSP, YCO and ME Therapy. You can submit an enquiry here if you'd like to know more.

 t

For clients outside of Japan, we can work together online via video, email or chat. You can contact me via email, the contact form on this website or by requesting to book a session.